Shipping policy

Arachne Fiberworks ships from Nassau County, NY. The full version of this policy is at arachnefiberworks.com/shipping.

Processing time

Orders ship within 3 to 5 business days of purchase. Hand-dyed yarn is inspected and packed by hand before it leaves the studio.

Pre-orders ship on the date stated at the time of purchase. That date is not a guess, but it can slip if something goes wrong in the dye process. We will email you if it does.

Domestic shipping

All domestic orders ship via USPS. Small orders ship First Class; larger or heavier orders ship Priority Mail.

You receive a tracking number by email when the label is created, usually within a day of the order shipping. Transit time after that is typically 2 to 5 days depending on your location. USPS delivery estimates are not guarantees.

International shipping

International shipping is available at checkout. Transit times vary significantly by destination and are outside our control once the package is with USPS.

Customs duties, import taxes, and VAT are the responsibility of the recipient. We cannot predict or cover these.

Some countries restrict the import of certain fiber content, notably wool and other animal fibers. Please check your country's import rules before ordering. We cannot issue refunds for packages seized at customs.

Lost or damaged packages

If a package arrives damaged, photograph it before handling it and email tess@arachnefiberworks.com within 7 days. See our refund policy for what happens next.

If USPS marks a package as delivered but it has not arrived, wait 24 hours — it usually turns up. After that, file a claim with USPS and email us.

We are responsible for the package until USPS has it. After that, claims go through the carrier.